Privacy Policy
Effective Date: 29 July 2026
At Solucent, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online quotation request form at quote.solucent.co.za.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you request a quotation, we may collect the following information:
- Full Name
- Email Address
- Contact Number
- Company Name (if applicable)
- Property or Installation Location
- Product or Service of Interest
- Preferred Contact Time
- Project Description
- Technical drawings, photographs or documents you upload
- IP Address
- Browser and device information
- Cookies and website usage data
2. How We Use Your Information
Your information is used to:
- Prepare and provide quotations
- Contact you regarding your enquiry
- Schedule site inspections
- Respond to customer support requests
- Improve our products and services
- Maintain internal records
- Detect fraud and prevent abuse
- Comply with legal obligations
We only collect information necessary for these purposes.
3. Uploaded Documents
If you upload floor plans, photographs, drawings, specifications or other documents:
- They are used solely to prepare your quotation.
- They are stored securely.
- They are only accessible by authorised Solucent staff or approved contractors involved in your project.
- They will never be sold or publicly shared.
4. Cookies
Our website may use cookies to:
- Improve website performance
- Remember preferences
- Analyse website traffic
- Enhance your browsing experience
You may disable cookies through your browser settings, although some website features may not function correctly.
5. How We Protect Your Information
We take appropriate technical and organisational measures to protect your information, including:
- Secure website encryption (SSL)
- Restricted staff access
- Secure hosting infrastructure
- Regular security monitoring
- Malware protection
- Secure backups
While we strive to protect your data, no method of internet transmission is completely secure.
6. Sharing Your Information
We do not sell or rent your personal information.
Your information may be shared only with:
- Solucent employees
- Approved installation partners
- Service providers assisting with quotations
- Website hosting providers
- Legal authorities where required by law
All third parties are required to keep your information confidential.
7. Marketing Communications
We may contact you regarding:
- Your quotation
- Product information
- Installation scheduling
- Follow-up enquiries
- Promotions relating to Solucent products and services
You may unsubscribe from marketing communications at any time.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Meet legal obligations
- Resolve disputes
When no longer required, your information will be securely deleted or anonymised.
9. Your Rights
Subject to applicable law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing
- Withdraw consent where applicable
- Request a copy of the information we hold about you
To exercise these rights, please contact us using the details below.
10. Third-Party Services
Our website may use trusted third-party providers for:
- Website hosting
- Spam prevention
- Analytics
- Email communications
- File storage
These providers process data only as necessary to provide their services.
11. Children’s Privacy
Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.
12. Compliance with POPIA
Solucent processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and applicable privacy legislation.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective immediately upon publication on this page. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Solucent
Email: gerhard@solucent.co.za
Phone: 072 966 2312
Cape Town, Western Cape, South Africa